Please see below our shipping and returns information.

Our Courier Information

We use DPD for domestic deliveries.

Phone: (053) 916 8901

Use this link to track your order with DPD

We use UPS for international deliveries. Their contact details are below.

Use this link to track your order with UPS

Unit 3, Mygan Park, Jamestown Road, Finglas, Dublin 11, Ireland (Republic of)

Phone 00-353-1-524-5446

Our Shipping Costs

Free delivery for orders over €60 in Ireland and Northern Ireland*

Free delivery for orders over €75 in UK*

Free delivery for orders over €150 in the E.U.*

Free delivery for orders over €450 in Australia, New Zealand and the rest of the world*

* Shipping is calculated after all coupons and discounts have been applied.

Delivery Costs Ireland and Northern Ireland: €5.70

UK: €8

All orders to England, Scotland and Wales over £135 / €150 are liable for Custom Duty on entry into the UK.

E.U: €15

USA, Canada: €35

Australia, New Zealand: €45

The rest of the world: €45

Delivery Time

Within Ireland: 1-3 working days

Overseas: 3-7 working days

Should Holos be delayed or prevented from carrying out its obligations under the contract, by an Act of God, riot, strike, lockouts, trade disputes, fire, flood, labour disputes, political issues or any circumstances whatsoever outside of Holos’s control, then we shall not be liable to customers for any loss or damage whether direct or indirect that may thereby be suffered by customers.

If for any reason, you miss attempted deliveries and your package is returned to Holos, delivery costs for the return plus the redelivery will be charged to you at a cost of €5.70 per trip (return & redelivery). A link to pay will be sent via email and must be paid before the package is re-sent.

Damaged Goods

All goods will leave our manufacturing base in excellent condition. However if during transit, damage occurs, please contact us within 48 hours and send photos of the damage to sales@holos.ie. Upon proof of damage, we will send replacement goods. We can only replace damaged goods with the same product and not a different product to the one damaged.

On the rare occasion that you receive a faulty product e.g. a pump doesn’t work etc. please email advice@holos.ie as soon as you realise and we will arrange either a pick-up and replacement or a replacement alone (depending on the issue). 

Returns

If you receive goods that are in excellent condition but for some reason, decide you no longer want the goods, please return within 7 days. Goods must be in original packaging, be unused and undamaged. Returns for this reason are at your own cost. Please state reason for return in your correspondence. Once we have received the goods, we will give you a refund. Please note, the cost of shipping the original item can not be refunded. We trust that goods will arrive safely and in a timely fashion, however if, on the rare occasion they don’t, please let us know immediately so we can fix the issue. If goods arrive damaged, please email us within 48 hours of delivery with photos of the damaged goods. We will gladly replace any damaged goods that cannot be used.

Exchange of products

We do not offer exchange of products. If you wish to return unused goods you can do so at your own cost and reorder your desired products. Goods must be in  excellent condition in original packaging. Please return within 7 days and state the reason for your return in your correspondence. Once we have received the goods, we will give you a refund. Please note, the cost of shipping the original item can not be refunded.

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