Please see below our shipping and returns information.
Our Courier Information
We use DPD for domestic deliveries.
Phone: (053) 916 8901
Use this link to track your order with DPD
We use UPS for international deliveries. Their contact details are below.
Use this link to track your order with UPS
Unit 3, Mygan Park, Jamestown Road, Finglas, Dublin 11, Ireland (Republic of)
If you would like to track an order, you will find your tracking number and method of delivery on your dispatch email sent to you once the order has left Holos HQ.
Our Shipping Costs
Free delivery for orders over €60 in Ireland*
Free delivery for orders over €75 in Northern Ireland and UK*
Free delivery for orders over €150 for in the E.U.*
* Shipping is calculated after all coupons and discounts have been applied.
Delivery Costs Ireland: €5.70
Northern Ireland and UK: €8
All deliveries to England, Scotland and Wales are Delivered Duty Paid (DDP) – all customs paid.
E.U., USA, Canada: €35
Australia, New Zealand: €45
The rest of the world: €45
Within Ireland: 1-3 working days
Overseas: 3-7 working days
Should Holos be delayed or prevented from carrying out its obligations under the contract, by an Act of God, riot, strike, lockouts, trade disputes, fire, flood, labour disputes, political issues or any circumstances whatsoever outside of Holos’s control, then we shall not be liable to customres for any loss or damage whether direct or indirect that may thereby be suffered by customers.
All goods will leave our manufacturing base in excellent condition. However if during transit, damage occurs, please contact us within 48 hours and send photos of the damage to firstname.lastname@example.org. Upon proof of damage, we will send replacement goods. We can only replace damaged goods with the same product and not a different product to the one damaged.
On the rare occasion that you receive a faulty product e.g. a pump doesn’t work etc. please email email@example.com as soon as you realise and we will arrange either a pick-up and replacement or a replacement alone (depending on the issue).
If you receive goods that are in excellent condition but for some reason, decide you no longer want the goods, please return within 7 days. Goods must be in original packaging, be unused and undamaged. Returns for this reason are at your own cost. Please state reason for return in your correspondence. Once we have received the goods, we will give you a refund. Please note, the cost of shipping the original item can not be refunded. We trust that goods will arrive safely and in a timely fashion, however if, on the rare occasion they don’t, please let us know immediately so we can fix the issue. If goods arrive damaged, please email us within 48 hours of delivery with photos of the damaged goods. We will gladly replace any damaged goods that cannot be used.
Exchange of products
We do not offer exchange of products. If you wish to return unused goods you can do so at your own cost and reorder your desired products. Goods must be in excellent condition in original packaging. Please return within 7 days and state the reason for your return in your correspondence. Once we have received the goods, we will give you a refund. Please note, the cost of shipping the original item can not be refunded.