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Frequently Asked Questions

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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

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We have compiled a list of frequently asked questions which might help you with your query. If your question is not here, please email advice@holos.ie

We charge shipping of €5.70 on orders under €60. It actually costs us €8.50 per package but we take on some of that cost so you can have cheaper shipping. There is a charge for shipping because we use a fast, efficient and tracked service which delivers in 1 to 2 days. 
We get asked for samples every day and could not take on the cost of both shipping and making them for free. Each of our samples are large samples and are better described as travel size. Each will last for up to a week or more (depending on use).

If this looks like it is happening, you may be looking at the spend before a coupon code has been added. The shipping cost is automatically added after the coupon code is applied which may have brought your order value below €60.

Please see our list of stockists here https://holos.ie/stockists-therapists/

Yes, you can purchase vouchers here https://holos.ie/product/gift-card/

Yes, On your order you will be asked to supply the shipping address and phone number which can be different to your own. There is also a box where you can add a note to instruct us to write a card.

When the name and shipping address is different to the billing address, we automatically leave out the invoice with the assumption that it is a gift.
Every order, once received, is automatically sent a confirmation. A 2nd confirmation is sent when the order is complete. If you do not receive your confirmation into your inbox, please check spam or if you are on gmail, your promotions or updates folder. If you want to be sure never to miss a confirmation again, please move the confirmation email to your primary inbox and Google will make sure it is delivered here in the future.

If orders are received before 2pm they are sent on that day, if ordered after 12:30 pm, they are sent the next morning. In Ireland, it should take 1 to 2 days from when we dispatched it. The UK and EU will take 2 to 4 days and the USA, 2 to 3 days. You will receive a delivery notice from UPS to tell you when it will be delivered.

Occasionally there are issues with deliveries. We will always solve these issues for you. Please contact us on advice@holos.ie if you have not received your order in the times outlined in Q9.

We cannot apply discounts or give refunds after an order has been placed nor can we send free gifts. If you missed the offer we recommend that you sign up to our newsletter and before placing an order check your inbox to see if there is a current offer. We run saving discounts and gifts with purchase on a regular basis so even if you miss one, you can still avail of future offers. Sign up today.

The system we use does not have an option for Northern Ireland, you must choose the United Kingdom.

The shipping amount will change when you enter the full address, not just  the postcode and country. 

We do not offer exchange of products. If you wish to return unused goods you can do so at your own cost and reorder your desired products.  Goods must be in  excellent condition in original packaging. Please return within 7 days and state the reason for your return in your correspondence. Once we have received the goods, we will furnish you with a coupon number to use with your next order, or give you a refund. Please note, the cost of shipping the original item can not be refunded.

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